RellaCup FAQ

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2025

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We want you to feel confident trying RellaCup™. If you’re not satisfied, we accept returns within 14 days of delivery on unused products in original packaging. To start a return, visit our Returns page or contact our support team and we’ll walk you through it.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We begin processing orders quickly, but if you need to cancel or change something, reach out to our support team right away. If the order hasn’t shipped, we’ll do our best to make it happen.

Do you have a physical store?

Not yet, but you don’t need one to try RellaCup™ risk-free. We offer free shipping on orders $90+ and easy 14-day returns, so you can experience real relief from the comfort of home.

2. Product Questions

What settings should I use for my first session?

If you're new to cupping, we recommend starting with the lowest suction and heat levels. RellaCup™ has 12 intensity settings for both suction and red light heating. Start light and gradually increase as you get more comfortable to the sensation.

How do I clean and care for my RellaCup™?

After each use, gently wipe down the suction cup with a soft cloth and a small amount of alcohol or a non-abrasive disinfectant. Avoid submerging the device in water. Store in a cool, dry place and keep the USB port clean to ensure long-term performance.

How long does the battery last?

RellaCup™ lasts up to 3–4 hours on a full charge, depending on the suction and heat settings you use. It’s USB rechargeable and fully charges in about 2.5 hours, making it easy to integrate into your daily routine.

Will RellaCup™ leave marks on my skin?

Yes, just like traditional cupping, RellaCup™ can leave visible circular marks that typically fade within a few days. These marks are a natural part of the healing process and indicate increased blood flow to the area.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our checkout page for options or contact our customer service for more information.

Is my payment information secure?

Absolutely. Every RellaCup™ purchase is protected by industry-standard SSL encryption. We never store your payment info, and all transactions are processed securely through our payment partners to ensure your information stays safe.

4. Shipping Questions

How long does shipping take?

Orders are typically processed within 1–5 business days. Standard shipping within the U.S. takes 8–15 business days, depending on your location. You’ll receive tracking info as soon as your order ships.

In rare cases, processing may be delayed due to high order volume, carrier issues, or external factors beyond our control. If this occurs, we’ll notify you via email as soon as possible.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and selected shipping method. You'll always see the total before completing your purchase.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $90. No code needed, just add to cart and relax.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@rellacup.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our email at support@rellacup.com.

Disclaimer

RellaCup™ is a general wellness device. It is not intended to diagnose, treat, or cure any medical condition. Individual results may vary. Please consult a healthcare provider before use if you have any pre-existing medical concerns.